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Call our helpline: 01483 454433

Family and Carers Support

Family, close friends and carers are important and need their own space and time to deal with the affects of being with and caring for someone with a brain injury.

Peer support and lived experience coupled with Rehabilitation Team advice and strategies may be the perfect solution for you.  

Family & Carers Survival Toolkit Course on Zoom  

The course is designed specifically for Families and Carers of adults who have sustained an Acquired Brain Injury – either Traumatic Brain Injury (TBI) road traffic incident, sports injury, work injury, assault, trip, falls and slips or other types of Acquired Brain Injury (ABI) such as stroke, encephalitis, meningitis, aneurysm, tumour, hypoxia etc.

What is the course about?

The course will offer families and carers the opportunity to learn more about the brain, the consequences and impairments associated with brain injury, e.g. memory, concentration, and emotional and behavioural difficulties.  As well as practical advice, there is plenty of time for carers to discuss issues, ask questions and share experiences. 

There are 6 sessions run over 6 weeks, in a friendly and relaxed group format with our qualified Rehabilitation Coordinator, who specialise in brain injury.

Sessions last 1-1.5 hours and include 1 hour topic content with 30 minutes at the end for discussion and questions (optional).  Sessions are conducted online via ‘Zoom’. If you are new to Zoom, we can help you get set up. 

Cost: £80 donation in advance for all 6 weeks (equates to £10 per session).

Course Times

  •  Afternoons 1.00pm-2.30pm or evenings 7.30pm-9.00pm

2023 Courses:

6th November - 11th December 2023, 1pm-2.30pm



Tel: 01483 454433

Course Content

Understanding the Brain

    • Anatomy;
    • Causes of ABI;
    • Impacts;
    • Neuroplasticity

Understanding Cognition

    • How the thinking process works;
    • How brain injury interrupts this process;
    • How simple everyday tasks require complex skills;
    • Why things seem to take so much longer than before

Understanding Fatigue

    • The different types of fatigue;
    • Why Fatigue isn’t like being ‘just tired’;
    • How it impacts everyone involved;
    • Why rest is crucial but difficult

Emotional and Behavioural Changes

    • How emotions are managed by the brain;
    • How ABI impacts this process;
    • Why emotional adjustment takes time;
    • the significance of insight


    • How impairments after ABI affect a person’s relationships and social skills;
    • The importance of assertive behaviour

Recap and moving forward

    • What has been learned;
    • What strategies will you take away;
    • What are the next steps on your journey


Tel: 01483 454433

This is a very popular course and we operate a waiting list.

Telephone Helpline and Email Support

Family, friends and carers are welcome to contact our Rehab Team for help, advice and support during office hours.

Is something bothering you about your brain injury or a person you know with a brain injury?  Want some advice on how to deal with a particular matter?  Talk to us, we usually have the answer and have a list of other organisations to signpost you to, if we don't.

Contact us on 01483 454433 or  if you ring outside office hours, we will return your call on the next working day. 

Outside of office hours there is an alternative central helpline run by the national umbrella body - Headway UK on 0808 800 2244.

If you are struggling to cope ring the Samaritans on 116 123 or look at their website for helpful information and further contacts

Please consider joining Friends of Headway Surrey to help us run this service.  It's only £40 per year.  

Other things

Online Volunteering opportunities are currently available for family, friends and carers.   Details here.

Carers, Family and Volunteers Xmas Lunch, previously mid December, held at Headway House.   

Carers Summer Afternoon Tea Party or BBQ, previously mid summer at Headway House.   


We are looking for local companies and organisations to sponsor these services or a Survival Toolkit Course, please get in touch.

Charges and Referral

Read about our charges and how to be referred to Headway Surrey.

Art Sessions

Read about our sessions. The first one is free!

Brain Injury Education Workshops

Education workshops aim to help the understanding of how brain injury affects a person’s thinking skills.

Brain Injury ID Card

The Card is designed to help the general public and Police to more easily identify brain injury survivors and ensure that they receive an appropriate response and support.

Centre Day (Workshops)

Education workshops aim to help the understanding of how brain injury affects a person’s thinking skills.

Coffee Morning Online

This is a FREE SERVICE and is available to anyone with an Acquired Brain Injury.

Counselling Services

A safe space to enable change without judgement where each person can explore and discuss their issues.

Friday Friends Drop In

This is a FREE SERVICE and is available to anyone with an Acquired Brain Injury.

One to One Individual or Family Sessions

We offer one to one education sessions on zoom for individuals or family groups to educate and support on individual issues.

Lunch & Learn Professional Talks

We can provide tailored training to your staff or group. This can be a presentation on a particular topic or a question-and-answer session.

Headway Surrey

Young Persons Group 18-35

We have a range of sessions suitable for young people aged between 18 and 35.

Walking Talking Group

Adults with a brain injury learn about the brain and changes to cognition, fatigue, emotion and communication.

Understanding Brain Injury Course

Adults with a brain injury learn about the brain and changes to cognition, fatigue, emotion and communication.

How you can Help Us

Donate to Headway Surrey

We rely on voluntary donations to continue to provide vital services to brain injury survivors and their families. There are many ways to make a donation


Whatever your skills and experience - we can find you a role.


It is surprisingly easy to help raise funding for Headway Surrey.